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How To change Company Information in Carrier TMS

Sam
Updated

Introduction

Need to update your company's information in Carrier TMS? Whether you need to change a contact email, phone number, address, billing details, or your terms and conditions, this guide walks you through each section of the Carrier Profile — so your account stays accurate and your team doesn't miss important notifications, load offers, or billing updates.

Note: You must be an Account Admin to edit company information in Carrier TMS.

What Is the Company Email?

Your company email in Carrier TMS is used for key business communications. It:

  • Directs where your load offers are sent and can be accepted.
  • Appears on your bills of lading, visible to your customers.
  • Receives load updates, such as pickup and delivery notices.

Subscription invoices, receipts, and failed-payment emails go to your Subscription Contact, not the company email. Changing your company details in Carrier Info doesn't change the Subscription Contact. Learn more in Subscription Details & Billing in Carrier TMS.

Note: Updating your company email does not affect any team member's login credentials. Logins are separate from the company contact email.

How to Change Your Company Information in Carrier TMS

Step 1: Log In

Go to the Carrier TMS website and log in with your credentials.

Step 2: Go to Carrier Profile

  • In the bottom-left corner, click the Company Icon.
  • From the dropdown, select Carrier Profile.
Bottom-left corner of Carrier TMS showing the Company Icon dropdown with Carrier Profile selected

Step 3: Open the Carrier Info Tab

Once inside the profile, select the Carrier Info tab on the left-hand side.

Carrier Profile page with the Carrier Info tab selected on the left-hand navigation

Step 4: Update Your Company Details

Locate the fields you want to update — such as your company address, email address, or phone number — and enter the new information.

Step 5: Save Changes

Click the Save button to apply your updates.

How to Change the Billing Information or Terms and Conditions

Step 1: Log In

Go to the Carrier TMS website and log in with your credentials.

Step 2: Go to Carrier Profile

  • In the bottom-left corner, click the Company Icon.
  • From the dropdown, select Carrier Profile.
Bottom-left corner of Carrier TMS showing the Company Icon dropdown with Carrier Profile selected

Step 3: Open the Billing Info or Terms and Conditions Tab

Once inside the profile, select the Billing Info or Terms and Conditions tab on the left-hand side, then update the fields as needed.

Note: The Billing Info tab controls the contact details on invoices you send to your customers. To change who gets your Super Dispatch subscription emails, update the Subscription Contact under Settings > Subscription.
Carrier Profile page with the Billing Info and Terms and Conditions tabs visible on the left-hand navigation

Step 4: Save Changes

Click the Save button to apply your updates.

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