How to use Insurance in Shipper TMS

What Is Vehicle Insurance?

Vehicle Insurance is a feature in Shipper TMS offered in partnership with Tint. It allows shippers to purchase an insurance policy for eligible vehicles on a created order. The policy covers damage and theft of a vehicle from the moment of pickup through delivery.

For insured vehicles, Tint processes claims in as few as 7 business days and issues payment directly — removing the manual work of chasing a carrier or their insurer, while delivering exceptional insurance service to shipper customers.

Vehicle Insurance is an optional add-on and is always tied to a specific order and vehicle. Coverage is controlled at the order and vehicle level.

How Vehicle Insurance Works

Vehicle Insurance is provided through Super Dispatch's insurance partner, Tint, and is purchased per vehicle within an order.

• Insurance can only be purchased after a VIN and pickup & delivery details are added to the order.
• Coverage applies only to the specific vehicles selected on the order.
• Not all vehicle types (e.g. boats, motorcycles) are eligible for insurance.
• Vehicles with a declared value above $200,000 are not eligible.
• Insurance is not applied automatically or in bulk.

Once insurance is purchased, the Add Insurance button changes to a Manage Insurance button and a blue This load is insured banner appears on the load details page.

How to Generate an Insurance Premium Quote

You can estimate your premium price using vehicle details and pickup & delivery information before committing to a purchase.

If insurance has never been purchased

1. Go to the Insurance tab in the left navigation bar.
2. Enter Pickup and Delivery address information.
3. Enter the vehicle's Year, Make, Model, and Vehicle Type.
4. Click Calculate Insurance.

If insurance has been purchased at least once

1. Go to the Insurance Quote Calculator sub-tab.
2. Enter Pickup and Delivery address information.
3. Enter the vehicle's Year, Make, Model, and Vehicle Type.
4. Click Calculate Insurance.

If a quote can't be calculated (e.g. for vintage or classic vehicles), use declared value ranges to estimate. Ranges run from $1–$1,000 up to $199,001–$200,000.

Create an Order From Your Quote

After you calculate a quote, you can start a new order from the Insurance page without retyping the details.

1. Calculate a quote as described above, then review the Premium Estimate.
2. Click Create Order.
3. Check the new order form. The vehicle details (Year, Make, Model, and Vehicle Type) and the pickup and delivery details from your quote are filled in for you.
4. Add the VIN and any other order details. If your quote used only a ZIP code, city, or state, add the full pickup and delivery addresses.
5. Save the order.
6. To buy coverage, click Add Insurance on the order review page, as described in How to Purchase Vehicle Insurance.

How to Purchase Vehicle Insurance

Insurance can be purchased for vehicles on an order with any status between New and Picked Up.

Purchase During Order Creation

1. Create a new order from the Orders section.
2. Add vehicle details, including the VIN.
3. Add Pickup & Delivery address details.
4. Click Save, Save & Send Offer, or Save & Post to SLB.
5. On the order review page, a banner with an Add Insurance button will appear.
6. Click Add Insurance to be redirected to Tint's platform to complete checkout.
7. Select the vehicles you want to insure.
8. Enter your credit or debit card details, accept Tint's Terms & Conditions, and click Purchase Coverage.

Canceling Vehicle Insurance and Refund Eligibility

When Does Insurance Become Active?

Coverage becomes active the moment a vehicle is picked up by a carrier and remains active until the vehicle is delivered and offloaded. During this period, shippers can begin the claim process if an unexpected incident occurs.

Can Insurance Be Canceled?

Yes — insurance can be canceled (manually or automatically) only before the vehicle is picked up by a carrier. After pickup, insurance is active and cancellation is not allowed.

Shipper-Triggered Cancellation

Shippers can cancel insurance before pickup from the Insurance section.

• Open the Insurance section from the navigation bar and click Manage Insurance (or locate the insured load you want to update).

• Click the three-dot menu next to the vehicle and select Cancel Coverage.

If multiple vehicles are listed on the same order, only the vehicles you select will be canceled. Coverage for all other vehicles remains active.

Automatic Cancellation

Certain actions in Shipper TMS automatically cancel insurance — but only if they occur before pickup.

Order-level actions (before pickup only):

• Archiving an order
• Deleting an order

Vehicle-level actions (before pickup only):

• Editing any vehicle detail (VIN, Year, Make, Model, Vehicle Type)
• Deleting a vehicle from the order

Refunds for Canceled Insurance

Refunds are available only if insurance is canceled before pickup.

• No refunds are issued after a vehicle has been picked up.
• Super Dispatch does not issue insurance refunds directly.
• Refunds are processed by Tint, usually within 2 business days, to the same payment method used at purchase.

For questions about refund timing or status, contact Tint directly.

How to Enable or Disable Vehicle Insurance

Admin users can control whether Vehicle Insurance is available in their account.

1. Click your profile or initials in the bottom-left corner.
2. Select Settings > Insurance.
3. Toggle Load Insurance ON or OFF.

Quick Overview

• Insurance premium price can be quoted with vehicle details and pickup & delivery details.
• You can start a new order from an insurance quote with Create Order. The vehicle and pickup and delivery details carry over.
• Vehicle Insurance is purchased for created orders per vehicle.
• A VIN and pickup & delivery address is required before insurance can be purchased.
• Insurance can only be canceled with full refund before the vehicle is picked up.
• No refunds are issued after pickup.
• Refunds are handled directly by Tint, not Super Dispatch.
• Admin users can enable or disable insurance access in account settings.

Next Steps

Explore more features and settings in Shipper TMS.