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How to File an Insurance Claim for Vehicle Damage with Tint

Table of Contents

    Introduction

    Shipper Interest Insurance helps protect your vehicle against physical loss or damage while it’s in transit. This insurance is powered by Tint, a trusted embedded insurance platform that enables Super Dispatch to offer seamless, on-demand coverage at the time of booking. When you insure a load through Super Dispatch, Tint is the licensed provider managing the policy and handling any claims. This guide explains what’s covered, how to file a claim, and what you’ll need for a smooth and successful claims process.

    When to File a Claim

    You should file a claim if your covered vehicle suffers direct physical loss or damage during transit—such as collision damage, theft, vandalism, or fire—that is not excluded under the policy.

    Types of Claims Covered

    Insurance is designed to protect your vehicle against unexpected events during shipping. Common types of covered claims include:

    • Collision or overturn: Damage caused by transport truck accidents.
    • Loading or unloading damage: Harm caused while the vehicle is being moved onto or off the carrier.
    • Theft: Vehicle stolen while in the carrier’s possession.
    • Vandalism: Intentional damage to the vehicle during transit.
    • Fire: Fire damage that occurs during shipping.
    • Towing and storage: Reasonable towing costs and up to 5 days of storage related to a covered loss.

    Important: Coverage only applies to vehicles valued at $200,000 or less that are properly declared before shipment with the required photos submitted.

    Claims Checklist — What You’ll Need

    Make sure to gather the following items before submitting your claim:

    ✅ Item Why It’s Needed
    Purchase Confirmation Email Includes load ID and VIN to help locate your policy
    Pre-shipment photos Must be clear, date- and time-stamped, showing all sides, top, and bottom of the vehicle
    Post-shipment photos Taken at delivery to document any damage
    Bill of Lading and Delivery Receipt Confirms shipment details and delivery condition
    Police Report Required for claims involving theft, vandalism, or criminal acts

    How to File a Claim

    Follow these steps to file a claim through the Tint Portal:

    Step 1: Open the Tint claims portal

    Note: Super Dispatch’s shipper insurance is powered by Tint, and they administer all claims regarding Shipper Insurance. 

    To begin your claim, you’ll need to access the Tint portal from inside your Shipper TMS account.

    1. Go to the Orders tab in Shipper TMS.
    2. Open the specific order that includes the damaged or lost vehicle.
    3. In the order details, locate the Insurance section.
    4. Click the Manage Insurance button — this will launch the Tint portal in a new browser tab.
    5. For the affected vehicle, click on the 3 dots to open the menu, and click File a Claim

    Note: This button will only appear if the load is insured using TrustedTransport’s shipper’s interest insurance.

    If you need more help accessing the Insurance section, check out this article:

    How to Use Insurance in Shipper TMS.

    Step 2: Report the Loss Promptly

    Submit your claim within 7 days of discovering the loss.
    ▶️ Watch a video walkthrough

    Step 3: Upload the Required Documents

    Be ready to submit shipment details, photos, and paperwork through the portal.

    Step 4: Work with the Claims Team

    The Tint claims team will review your submission, request any missing info, and guide you through next steps.

    Note: Super Dispatch's Support team is not handling your claim and you will need to reach out to Tint at (909) 310-2685. 

    Claim Evaluation

    Claim payouts are based on the lowest of the following values:

    • The declared vehicle value
    • The vehicle’s actual cash value (ACV)
    • The $200,000 policy limit

    Repair claims are reimbursed up to the fair market repair cost within these limits.

    Getting Paid

    • Most valid claims are paid within 7 days of approval.
    • Funds are sent to you or your designated lienholder/loss payee.
    • A $100 deductible applies to each claim and is subtracted from the payout.

    Helpful Tips for a Smooth Claim

    • Always take clear, date- and time-stamped photos before and after shipment.
    • Submit your claim promptly—within 7 days of discovering the issue.
    • Keep copies of all shipment documentation for reference.
    • If the vehicle is undeliverable or needs towing, reasonable towing and up to 5 days of storage costs may be reimbursed for covered losses.

    Learn More

    Need Help?

    If you're unsure whether your situation qualifies for a claim or you need help with the process, contact the Tint claims team at support@tint.ai or call (909) 310-2685. We’re here to help every step of the way.