Introduction
Displaying dispatcher contact information on loads helps carriers reach the right person faster. When the correct contact is visible on load details, it reduces back-and-forth, prevents calls going to the wrong team, and helps keep booking and pickup coordination moving smoothly.
This article explains why dispatcher contact information matters, how to enable it in Shipper TMS, and where carriers will see it across Super Dispatch.
Why Display Dispatcher Contact Information?
This section explains the value of showing dispatcher contact details directly on loads.
When carriers can see the dispatcher’s name, email, and phone number, they can contact the correct person right away for updates, questions, or coordination. This helps reduce miscommunication and supports faster booking and execution.
How to Display Dispatcher Contact Information on Loads
This section walks through how to add or update a dispatcher user and enable the setting that allows carriers to see that user’s contact details.
Step 1: Open Manage Users
Use this step to navigate to the area where dispatcher users are created and managed.
- Log in to Shipper TMS.
- From the left-hand navigation, click Manage Users.
Step 2: Add a Dispatcher User or Edit an Existing User
Use this step to enter the dispatcher’s contact information so it can be shown to carriers.
- Click Add User (or select an existing user to edit).
- Enter or confirm the dispatcher’s details, including:
- Name
- Phone number
Step 3: Enable “Display user contact info to carriers”
Use this step to allow carriers to see this dispatcher’s contact information on load-related screens.
- In the user profile, check the box for Display user contact info to carriers.
- Click Save.
Where Will the Dispatcher’s Contact Information Appear?
This section explains the locations where carriers may see dispatcher contact information once it is enabled.
After the setting is turned on, the dispatcher’s contact information can appear in the following places:
- Load details in Super Loadboard
- Load offer pages
- Loads list in Carrier TMS
- Load details page in Carrier TMS
- Dispatch sheet for the load
Load Details in Super Loadboard
This subsection explains what carriers will see when viewing load details in Super Loadboard.
Carriers can view the dispatcher’s name, email, and phone number directly on load details when the feature is enabled.
Load Offer Page
This subsection explains what carriers will see when reviewing an offer.
When carriers open an offer for a specific load, dispatcher contact details can be shown so carriers can coordinate directly with the right person.
Loads List in Carrier TMS
This subsection explains how dispatcher contact details may display in the carrier’s loads list view.
Dispatcher contact info may be visible from the loads list so carriers can quickly identify the correct contact without needing to open the full load.
Load Details Page in Carrier TMS
This subsection explains how dispatcher contact details appear in the carrier’s load details screen.
Carriers can view dispatcher contact information within the load details page for easier coordination during pickup, transit, and delivery.
Dispatch Sheet for the Load
This subsection explains how dispatcher information is shown on dispatch documentation.
The dispatcher’s contact details are included on the dispatch sheet so drivers and dispatchers have quick access to the correct contact information.
Benefits of Displaying Dispatcher Contact Information
This section summarizes how this feature improves day-to-day operations.
- Improved communication: Carriers contact the correct dispatcher without needing to route through the wrong team.
- Faster booking and coordination: Less back-and-forth means quicker confirmations and fewer delays.
- Fewer errors and misunderstandings: Clear ownership of the load reduces confusion during pickup, delivery, and issue resolution.
Learn More
Use the resources below to learn more about managing users and updating dispatch workflows in Shipper TMS.