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Welcome to Super Dispatch Help Center

How to Understand Carrier Payment Statuses

Table of Contents

    Introduction

    SuperPay automates payments from shippers to carriers. The payment status you see in Carrier TMS depends on what the shipper does, or doesn't do, after you deliver. This article explains each SuperPay payment status and walks through the most common payment scenarios.

    SuperPay Payment Statuses at a Glance

    Status What It Means
    Payment Due The load is delivered, and payment is due by the date shown.
    Payment Scheduled The shipper picked a future payment date. The date is "expected," not guaranteed, because the shipper can still reschedule.
    Payment Initiated The payment is processing and shows the date it's arriving.
    Payment Past Due The due date passed and the shipper hasn't started the payment. Appears the day after the due date in red.
    Payment on Hold The shipper paused the payment. It stays on hold until the shipper releases it.
    Shipper Payment Failed The shipper's payment didn't go through. Contact the shipper to resolve it.
    Payment Received The payment arrived in your account.

    Scenario 1: Shipper Pays On Time

    You deliver the load, and the shipper starts the payment before the due date. Payment arrives as expected.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    Shipper initiates payment Jul 25 Payment Initiated and expected on Jul 28 Shipper Initiated Payment and expected on Jul 28

    Scenario 2: Shipper Pays Late

    The shipper doesn't start the payment by the due date, so the load shows as past due. The shipper starts the payment later.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    No payment initiated Jul 21–28 Payment Past Due (red text) Payment Past Due
    Shipper initiates payment Jul 30 Payment Initiated and arriving on Aug 4 Shipper Initiated Payment and arriving on Aug 4
    Carrier TMS load list and load details showing the orange Payment Past Due status, a tooltip explaining the payment was due but not initiated by the shipper, and the payment due date in red
    Carrier TMS load details after the shipper starts a late payment, with the Payment section and Activity log showing the payment was initiated with a new date

    Scenario 3: Shipper Schedules Payment Before the Due Date

    The shipper schedules the payment for a future date. The status shows Payment Scheduled, then changes to Payment Initiated when the payment starts processing.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    Shipper schedules payment Jul 22 Payment Scheduled and expected on Aug 4 Shipper Scheduled Payment and expected on Aug 4
    Payment starts processing Jul 30 Payment Initiated and arriving on Aug 4 Shipper Initiated Payment and arriving on Aug 4
    Carrier TMS load list and load details showing Payment scheduled and expected on Aug 4, with a tooltip explaining this is the shipper's scheduled payment date and a matching Activity log entry

    Scenario 4: Shipper Schedules Payment After the Due Date

    The shipper misses the due date, so the load shows as past due. The shipper then schedules the payment for a later date, and the status changes to Payment Initiated when it starts processing.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    No payment initiated Jul 21–28 Payment Past Due Payment Past Due
    Shipper schedules payment Jul 30 Payment Scheduled and expected on Aug 6 Shipper Scheduled Payment and expected on Aug 6
    Payment starts processing Aug 1 Payment Initiated and arriving on Aug 6 Shipper Initiated Payment and arriving on Aug 6

    Scenario 5: Shipper Puts the Payment on Hold

    The shipper places the payment on hold. It stays on hold until the shipper releases it, then processes as usual.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    Shipper puts payment on hold Jul 23 Shipper Puts Payment on Hold Payment put on Hold by Shipper
    Shipper releases payment Aug 1 Payment Initiated and arriving on Aug 5 Shipper Initiated Payment and arriving on Aug 5

    Scenario 6: Payment Fails and Is Retried

    The shipper's payment doesn't go through, usually because of a bank issue on their side. After the shipper fixes it and the payment is retried, the status updates with a new arrival date. For what to do, see How to Handle a Failed Payment from a Shipper.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    Shipper initiates payment Jul 25 Payment Initiated and arriving on Jul 28 Shipper Initiated Payment and arriving on Jul 28
    Payment fails Jul 28 Shipper Payment Failed Shipper Payment Failed
    Payment is retried Jul 29 Payment Initiated and arriving on Aug 3 Shipper Initiated Payment and arriving on Aug 3

    Scenario 7: Shipper Cancels SuperPay

    If the shipper switches from SuperPay to manual ACH, no SuperPay status is shown. The Activity log records the payment method change.

    Event Date Status Activity Log
    Carrier delivers the load Jul 21 Payment Due on Jul 28 Carrier marked load delivered
    Shipper cancels SuperPay Jul 22 None (status removed) Shipper Changed Payment Method to ACH

    Next Steps

    Learn how a SuperPay load works from delivery to payout.