How Does Super Dispatch Use my Location?

Introduction

Location sharing in Super Dispatch helps keep loads moving smoothly by improving visibility, accuracy, and trust between drivers, carriers, and shippers.

This article explains what it means to share your location, who can see it and when, why it’s beneficial, and how to enable or manage location access in the Driver App and on your mobile device.

Why Sharing Location Helps Everyone

When location sharing is enabled, Super Dispatch can provide real-time insights that reduce manual check-ins, prevent disputes, and improve delivery accuracy.

Benefit	Why It Matters
Fewer check-in calls	Shippers and dispatchers can track progress without calling drivers.
More accurate ETAs	Live location data improves arrival estimates and planning.
Dispute prevention	Inspection photos are geotagged to confirm pickup and delivery locations.
Increased trust	Transparency helps build confidence and repeat business.

Who Can See My Location — and When?

Location sharing is limited to active loads and is only visible inside the Super Dispatch platform.

Role	When Location Is Visible
Dispatchers	When you are assigned to an active load in Carrier TMS
Shippers	Once the load status is marked as Picked Up

Note: Your location is never shared outside of Super Dispatch, and you can turn off Location Services when you are not using the app.

What Shippers See When Tracking Is Enabled

When location sharing is active, shippers gain access to high-level tracking data designed to improve visibility without exposing exact real-time movement.

ETA — Calculated using current traffic and route conditions
Time Remaining — Estimated time until delivery
Last GPS Update — Timestamp of the most recent location ping
Approximate Location — General area (e.g., “near Omaha, NE”), with a link to Google Maps