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Welcome to Super Dispatch Help Center

How to Find Shipper or Broker Information in Carrier TMS

Table of Contents

    Introduction

    When working with loads dispatched through Super Dispatch, you may need to contact the shipper or broker handling a shipment. Carrier TMS gives you quick access to that contact information directly from the load.

    How to Find Shipper Information from a Load

    Step 1: Log in to Carrier TMS

    Go to carrier.superdispatch.com and sign in to your account.

    Step 2: Go to the Loads Tab

    In the left-hand navigation, click Loads.

    Carrier TMS left-hand navigation with the Loads tab selected

    Step 3: Select the Relevant Load

    Find and click the load you need contact information for.

    Carrier TMS Loads list showing multiple loads available to select

    Step 4: Locate the Shipper or Broker Information

    On the Load Details page, scroll to the Customer / Shipper section. You'll find the company name, contact name, phone number, and email address for the shipper or broker on that load.

    Load Details page in Carrier TMS showing the Customer / Shipper section with contact information

    What If No Contact Info Is Visible?

    If the Customer / Shipper section doesn't show a phone number or email address, the shipper or broker may not have included that information when they dispatched the load. Check the Load Notes section for any alternate contacts or instructions they may have added.

    Pro Tip

    Once you've worked with a shipper or broker, their contact details are saved to the load record. If you need to reach them again on a future shipment, search through your Load History using filters by status, date, or order ID to find previous loads with that contact.

    Carrier TMS Load History view with status, date, and order ID filters

    Next Steps

    Can't reach the shipper or broker, or having a problem with a load? Learn how to flag and report a shipper directly in Carrier TMS.