Introduction
Keeping your Super Dispatch account secure is critical to protecting your loads, payments, and business data. This article outlines best practices for account security and explains how to identify and avoid common scams that target carriers and dispatchers.
Use Strong, Unique Passwords
Your password is the first line of defense against unauthorized access.
- Never share your login credentials with anyone.
- Use a password with at least 8 characters.
- Include uppercase letters, lowercase letters, numbers, and special characters.
- Avoid using personal information like names, birthdays, or addresses.
Two-Factor Authentication (2FA)
Two-factor authentication (2FA) is enabled by default for all Super Dispatch accounts. This adds an extra layer of protection by requiring identity verification during login attempts.
There’s nothing you need to enable — 2FA is already active for your account.
Verify All Super Dispatch Communication
Scammers often impersonate Super Dispatch using fake emails, websites, or QR codes. Always verify the source before clicking links or scanning codes.
- Official Super Dispatch emails always come from an @superdispatch.com address.
- Our official websites always end in superdispatch.com (for example, carrier.superdispatch.com or shipper.superdispatch.com).
- If a message asks you to log in, scan a QR code, or “get set up,” double-check the sender and destination carefully.
Example of a fake website attempting to impersonate SuperDispatch.com
Beware of QR Code & “Click to Get Set Up” Scams
Some scammers send emails or messages claiming that a shipper or broker has requested you to “get set up,” often including a QR code or large action button.
These messages are not sent by Super Dispatch and are designed to steal login credentials.
- Super Dispatch will never ask you to scan a QR code to access your account.
- We do not send third-party setup requests via random emails.
- If you did not initiate the action yourself, do not click or scan anything.
Watch for Social Engineering Attempts
Social engineering scams rely on urgency, authority, or fear to trick users into sharing sensitive information.
- Always verify website URLs before entering your login details.
- If the domain does not include .superdispatch.com, it is not us.
- Never share your password with anyone claiming to be a Super Dispatch employee.
- Be cautious of unexpected requests involving payments, verification, or access.
Keep Your Apps and Devices Updated
Using the latest versions of Super Dispatch products helps protect your account from known security vulnerabilities.
- Keep Carrier TMS and the Driver App up to date.
- Install browser and operating system security updates regularly.
- Only download apps from official app stores.
Use Role-Based Access & Permissions
Limit access within your organization to reduce risk.
- Assign users only the permissions they need.
- Remove access for users who no longer work with your company.
- Regularly review dispatcher and driver permissions.
Next Steps
Staying informed is one of the best ways to protect your account.