Introduction
Super Dispatch requires verification for new and unverified carriers. Upon signing up, carriers will have limited access to the Super Loadboard. You’ll be able to view available loads, but you won’t be able to request them until our Compliance department reviews and approves your Verified Carrier application.
Want to check your verification status?
You can view it directly inside your Carrier TMS account:
Pending Status
While your account is in “Pending” status, you’ll have limited access to certain features as we review your verification. Our team will thoroughly examine your application to ensure all necessary documentation is provided. Once everything is approved, your status will be updated, and you’ll gain full access to the Loadboard.
What You Can Do While In Pending Status
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Import Loads Manually – You can manually import loads into your account, giving you a head start on organizing your shipments.
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Import Loads from Other Load Boards – Use the Super Dispatch: Connection Chrome extension to import loads from other LoadBoards directly into the platform.
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Explore the Platform – Take time to explore Super Dispatch and get accustomed to the interface, making it easier to navigate once you’re fully verified.
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Learn About the Reporting System – Familiarize yourself with our robust reporting tools, so you’re ready to track and analyze your performance once you’re actively booking loads.
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View Loads on the Super Loadboard – While you can’t request loads yet, you can still browse available loads to understand what’s posted and where.
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Set Up Load Alerts – Get a head start by setting up Load Alerts and Saved Searches, so you’re ready to jump on the right opportunities once you’re verified.
This will help ensure you’re fully prepared to hit the ground running once your verification is complete!
Note: Our Compliance Team cannot provide any updates or ETAs of applications in
Pending status. If you have questions regarding verification, please contact us at
compliance@superdispatch.com.
Frequently asked questions
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How do I know if I become Verified?
Once verified, Carriers will be notified via email and the status on the account will automatically be updated with the Verified badge inside the Profile section of Carrier TMS.
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What can I do while my documents are being reviewed?
While Super Dispatch is reviewing the submitted documents, carriers in Pending Status have limited access to the Super Loadboard. You can search Super Loadboard but, Unverified and Pending Carriers will not be able to request loads from any shippers while in Pending verification status.
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How long does it take for Super Dispatch to review documents?
Verification applications are typically reviewed within 24 to 48 hours. However, it can take up to 5 business days to review and verify the documents, depending on the accuracy of the documents submitted.
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Can Support tell me when I will be Verified?
Unfortunately, our Support Team cannot inform you when Verified Carrier applications in Pending status will be approved. If there are any issues with your application, our Compliance Team will reach out immediately. You'll also receive a notification by email and inside Super Dispatch Carrier TMS and Mobile App.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our Compliance team at any time. You can reach them via email at Compliance@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation. We're here to help and look forward to assisting you!
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