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Welcome to Super Dispatch Help Center

What Is Pending Status Mean In Carrier TMS?

Table of Contents

    Introduction

    Super Dispatch requires verification for all carriers before they can request and book loads on the Super Loadboard.

    If your carrier account is new or your verification has not yet been approved, your status will appear as Pending.

    Want to check your verification status?

    You can view your current verification status directly from your Carrier Profile inside Carrier TMS.

    Check Verified Carrier Status 

    Note: If you have two-factor authentication (2FA) enabled, you may need to click the button again after signing in.

    What Pending Status Means

    When your carrier account is in Pending status, our Compliance team is actively reviewing your submitted documents and verification information.

    During this review, your access to certain Loadboard features is limited. Once all requirements are approved, your status will automatically update and full access will be restored.

    What You Can Do While in Pending Status

    Even while your verification is under review, you can continue setting up and preparing your account.

    • Import loads manually to organize upcoming shipments
    • Import loads from other load boards using supported import tools
    • Explore the platform and familiarize yourself with the interface
    • Review reporting tools to prepare for performance tracking
    • Browse the Super Loadboard to see available loads
    • Create Load Alerts and saved searches so you’re ready to act once verification is complete

    These steps help ensure you’re ready to start booking loads as soon as your account is verified.

    Action Available While Pending
    View loads on the Super Loadboard ✔
    Request or book loads ✖
    Import loads manually ✔
    Import loads from other load boards ✔
    Set up Load Alerts and Saved Searches ✔
    Use the Driver App for inspections and BOLs ✔
    Access reporting tools ✔

    Recommended Next Steps While Pending

    While your verification is under review, you can use the buttons below to get set up and prepare to book loads once your account is approved.

    Note: Support cannot provide status updates or estimated approval times for Pending verification requests. For verification-specific questions, contact compliance@superdispatch.com.

    Frequently Asked Questions

    How will I know when I become Verified?

    Once your verification is approved, you’ll receive an email notification and your Carrier Profile will display the Verified badge automatically.

    Can I request loads while my account is Pending?

    No. While in Pending status, carriers can browse the Super Loadboard but cannot request or book loads from shippers.

    How long does document review usually take?

    Verification applications are typically reviewed within 24–48 business hours (Monday–Friday, 7:00 AM–7:00 PM CST).

    In some cases, reviews may take up to 5 full business days depending on document accuracy and completeness.

    Can Support tell me when my verification will be approved?

    No. Support teams cannot provide approval timelines. If any issues are found during review, the Compliance team will contact you directly.

    Need Help With Verification?

    If your verification is delayed due to document issues, you can review common reasons and next steps below.