Introduction
Shipper TMS sends load notifications to your Contact Email and to any Additional Recipients you add. This article explains the difference between the two and how to update each one.
Contact Email vs. Additional Recipients
| Contact Email | Additional Recipients | |
|---|---|---|
| What it's for | Your main email for load notifications. | Extra emails that get load status updates, such as when a carrier accepts an order or a pickup or delivery status changes. |
| Shown on posted loads and dispatch sheets? | Yes. It appears on loads posted to the Super Loadboard and on carrier dispatch sheets. | No. These emails stay private. |
| Where to change it | Profile > Contact Info | Settings > Notifications |
How to Update Your Contact Email
Step 1: Log In to Shipper TMS
- Log in to Shipper TMS.
Step 2: Open Your Profile
- Click your account name in the lower-left corner and select Profile.
Step 3: Edit Contact Info
- In the Contact Info box in the upper-right corner of your profile, click the pencil (edit) icon.
- Update your contact email and click Save.
How to Add Additional Recipients
Step 1: Open Notifications
- Click your account name in the lower-left corner and select Notifications under Settings.
Step 2: Add a Recipient
- Scroll down to Additional Recipients and click Add Recipient.
- Enter the email address. Repeat for each person you want to add.
Step 3: Save Your Changes
- Click Save in the upper-right corner.
Why Add Additional Recipients?
- Dispatchers can follow load progress without their email appearing on dispatch sheets.
- Accounting and admin staff can track load updates to help with invoicing and operations.
Next Steps
Want to choose exactly which updates you get? Learn how to manage notifications in Shipper TMS.