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Welcome to Super Dispatch Help Center

Contact Email & Additional Recipients

Table of Contents

    Introduction

    Shipper TMS sends load notifications to your Contact Email and to any Additional Recipients you add. This article explains the difference between the two and how to update each one.

    Contact Email vs. Additional Recipients

      Contact Email Additional Recipients
    What it's for Your main email for load notifications. Extra emails that get load status updates, such as when a carrier accepts an order or a pickup or delivery status changes.
    Shown on posted loads and dispatch sheets? Yes. It appears on loads posted to the Super Loadboard and on carrier dispatch sheets. No. These emails stay private.
    Where to change it Profile > Contact Info Settings > Notifications

    How to Update Your Contact Email

    Step 1: Log In to Shipper TMS

    • Log in to Shipper TMS.
    Animation of logging in to Shipper TMS from the Super Dispatch website

    Step 2: Open Your Profile

    • Click your account name in the lower-left corner and select Profile.
    Shipper TMS account menu opened from the lower-left corner with Profile highlighted

    Step 3: Edit Contact Info

    • In the Contact Info box in the upper-right corner of your profile, click the pencil (edit) icon.
    • Update your contact email and click Save.
    Shipper TMS Profile page with the Contact Info box and its pencil edit icon highlighted in the upper-right corner

    How to Add Additional Recipients

    Step 1: Open Notifications

    • Click your account name in the lower-left corner and select Notifications under Settings.
    Shipper TMS account menu with an arrow pointing to Notifications under Settings

    Step 2: Add a Recipient

    • Scroll down to Additional Recipients and click Add Recipient.
    • Enter the email address. Repeat for each person you want to add.
    Shipper TMS Notifications page showing Personal Notifications and Company Notifications sections, with Additional Recipients below

    Step 3: Save Your Changes

    • Click Save in the upper-right corner.

    Why Add Additional Recipients?

    • Dispatchers can follow load progress without their email appearing on dispatch sheets.
    • Accounting and admin staff can track load updates to help with invoicing and operations.

    Next Steps

    Want to choose exactly which updates you get? Learn how to manage notifications in Shipper TMS.