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Welcome to Super Dispatch Help Center

How To Force Sync A Load

Table of Contents

    Introduction

    Sometimes, you may notice that an order isn’t syncing properly to Carrier TMS from the Driver app. Whether it's a missing order or an update that hasn’t gone through, this can cause delays and confusion. Don’t worry—there’s a quick solution! In this guide, we’ll walk you through the steps to force sync the app, ensuring that all your orders are properly updated and visible in Carrier TMS.

    Force Sync

    Follow these simple steps to force sync the Driver app, ensuring any orders that are not synced are quickly updated. Let’s get started!

    Step 1: Open the Driver App

    • Ensure that you have the latest version of the app installed. Open it on your mobile device.

      • You can do so by opening the iPhone App Store or Google Play Store on an Android Device and Searching for Super Dispatch to see if an update is available for the App.

    Step 2: Look For Greyed out Load Status

    • If you see a grey load status (i.e PICKEDUP, DELIVERED) instead of green for Delivered or Orange for Pickedup this indicates the load is not synced.

       

    Step 3: Force Sync

    • Navigate to the order that’s not syncing within the Super Dispatch app.

    • Place three fingers on an empty area of the screen (anywhere there isn’t a button), and press and hold simultaneously.

       

    • This will trigger the force sync, allowing the order to be sent to the system immediately.

    Step 4: Wait for the Sync to Complete

    The app will begin syncing your orders with Carrier TMS. This may take a few moments depending on your connection and the number of orders to be synced.

    Step 5: Refresh Your Orders List

    Once the sync is complete, navigate back to your orders list. Refresh the screen by pulling down to ensure that all orders are updated and visible.

    Step 6: Check the Order Status

    Verify if the order that was previously not syncing now appears correctly in Carrier TMS and the App. The Status of the load should now be either Orange for Picked Up and Green For Delivered.

    Step 7: Restart the App (if needed)

    If the issue persists, try force closing and reopening the Driver app, and repeat the force sync process.

    Step 8: Contact Support (if necessary)

    • If your order is still not syncing after following these steps, reach out to Super Dispatch support at Support@superdispatch.com.

    • This process should help ensure that all your orders are synced and visible in Carrier TMS without further issues.

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you!