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Marking Damage In the Driver App

Sam
Updated

Introduction

You can mark vehicle damage in the Super Dispatch Driver App during both pickup and delivery inspections. Recording damage clearly protects you and your customers and keeps everyone on the same page about the vehicle's condition.

How to Mark Damage in the Driver App

Step 1: Open the Driver App

  • Open the Super Dispatch Driver App and log in.

Step 2: Start the Inspection

  • On the Loads screen, open the load from the New, Picked Up, or Delivered tab.
  • Tap Start Pickup Inspection or Start Delivery Inspection.
Animation of a load's details in the Driver App as the driver starts the inspection from the vehicle list

Step 3: Take a Photo and Select It

  • Take photos of the vehicle.
  • Tap the photo that shows the damage to start marking it. You can also mark damage on the vehicle diagram.
Animation of the Driver App damage screen in landscape, showing the vehicle diagram with damage types on the left and inspection photos on the right

Step 4: Mark the Damage

  • Choose the damage type from the left side of the screen: Multiple Scratches (MS), Scratched (S), Broken (BR), Chipped (CH), Cracked (CR), Dent (D), or Faded (F).
Animation of a vehicle photo in the Driver App with damage type buttons Broken, Chipped, Cracked, Dent, and Faded along the left side
  • Tap the spot on the photo where the damage is, such as the front bumper or a door. A marker with the damage type's letters appears on that spot.
Animation of the Dent damage type selected and a D marker placed on the rear passenger door of a vehicle photo in the Driver App

Step 5: Add More Photos (Optional)

  • Tap the camera icon in the upper-right corner to take more photos of the damaged area.
  • Take clear, focused photos that show how much damage there is.
Driver App damage screen with an arrow pointing to the camera icon next to the Done button in the upper-right corner
Tip: Some shippers require specific photos. Check the load instructions before you skip or add photos.

Step 6: Review and Finish

  • Review your damage markers and photos.
  • Tap Done, then continue through the inspection to save it.

Step 7: Collect a Signature

  • Ask the shipper or receiver to review the inspection and sign it. This confirms the damage was reviewed at pickup or delivery.

Other Ways to Track Damage

Damages Tracker

  • The Damages section on the Vehicle Inspection screen shows a vehicle diagram with every damage marker, the related photos, and a count of each damage type.
Driver App Vehicle Inspection screen with the Damages section showing a vehicle diagram, damage photos, and counts such as Broken (3) and Scratched (3), with a Mark Damage button

Photo and Video Viewer

  • Swipe left or right to see every photo and video from the inspection, and tap any photo to enlarge it. The app also reminds you if required photos are missing.
Driver App Vehicle Inspection screen for a 2006 Chevrolet Impala showing the Photos and Videos viewer, Damages, and Additional Inspection details such as odometer and notes

Switch Between Pickup and Delivery

  • Use the Pickup Inspection and Delivery Inspection toggle at the top of the Vehicle Inspection screen to compare the two inspections.
Pickup Inspection and Delivery Inspection toggle highlighted at the top of the Vehicle Inspection screen

Next Steps

Once damage is marked, the customer signs to confirm it. Learn about every signature option in the Driver App.

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