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Welcome to Super Dispatch Help Center

How to Add Signatures and Use Signature Options in the Driver App

Table of Contents

    Introduction

    To successfully mark a load as Picked Up or Delivered in the Super Dispatch mobile app, you’ll need to complete the inspection process by collecting a signature. This step ensures the inspection is accurate and provides proof of delivery. Below, we’ll cover the various signature options available in the app.

    How to Add a Customer Signature

    Below, we will walk you through how to Add a Customer Signature:

    Step 1: Tap Add Customer Signature.

    • This option is located within the inspection process after reviewing the vehicle’s condition.

    Step 2: Tap Review Inspection.

    • Allow the customer to review the inspection details for accuracy.

    Step 3: Collect the Customer’s Signature.

    • Ask the customer to enter their name and sign in the provided box.

    Step 4: Tap Save.

    • Confirm the signature and save the entry.

    How to Mark as Customer Not Available

    Below, we will walk you through how to Mark as Customer Not Available:

    Note: This option will only be available if the “Disable Customer Not Available” button is unchecked in the Driver App settings within Carrier TMS. Please ensure this option is not selected to access this feature.

    Step 1: Tap Customer Not Available.

    • This option appears when a signature cannot be obtained due to the customer being unavailable (e.g., night drop or no authorized representative).

    Step 2: Confirm Your Selection.

    • A dialog box may appear to confirm your action.

    Step 3: Review the “Customer Not Available” Stamp.

    • A red Customer Not Available stamp will appear in the Customer Signature section and on the BOL.

    How to Use Subject to Inspection (STI)

    Below, we will walk you through How to Use Subject to Inspection:

    Step 1: Enable STI in the Driver App.

    • Dispatchers must first enable this feature via the Driver App settings in the Carrier TMS dashboard.

    Step 2: Tap Subject to Inspection During Delivery.

    • This option is located below the Customer Signature section.

     

    Step 3: Finalize the Delivery.

    • Completing this step allows the customer additional time to inspect the vehicle for damages.

    How to Enable or Disable STI in Carrier TMS

    Below, we will walk you through How to Enable or Disable STI in Carrier TMS:

    Step 1: Log into the Carrier TMS Dashboard.

    • Navigate to the main dashboard screen.

    Step 2: Click Settings.

    • Located in the bottom-right corner of the dashboard.

    Step 3: Select Driver App from the Left-Hand Menu.

    • This menu option will allow you to adjust driver-specific settings.

    Step 4: Check or Uncheck the Box for STI.

    • Enable or disable the feature based on your preferences.

    Step 5: Click Save.

    • Save your changes to apply the updates.