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How to Cancel a Load in the Driver App

Table of Contents

    Introduction

    This article explains how drivers can cancel a load directly from the Driver App. If you’ve accepted a load and no longer wish to move forward with it, you can cancel it using the steps below. This action will remove the load from your list and notify the shipper of the cancellation.

    Step-by-Step: How to Cancel a Load

    Follow these steps to cancel a load in the Driver App:

    Step 1: Open the Driver App

    Launch the Super Dispatch Driver App on your mobile device and log in, if you haven’t already.

    Step 2: Go to the Loads Tab

    Tap the Loads tab at the bottom of the screen to see your assigned loads.

    Step 3: Locate the Load

    Find the load you want to cancel. The load must be in the New section in order to cancel it.

    Step 4: Swipe Right on the Load

    Swipe right on the load to reveal action buttons.

    Step 5: Tap “Cancel/Delete”

    Select the Cancel/Delete button from the options.

    Step 6: Select a Reason and (Optional) Comment

    Choose a cancellation reason from the list and add an optional comment if you'd like to explain why you're canceling.

    Step 7: Confirm Cancellation

    Tap Yes, Cancel and Delete to confirm. The load will be removed from your active list and your dispatcher will be notified.

    Learn More

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you!