Introduction
Drivers sometimes take photos of the wrong vehicle or finish an inspection too early. Whether you can fix it depends on how far the load has gone.
You can retake photos while the inspection is still open. Once the vehicle is marked picked up or delivered, or the BOL is signed, the inspection can't be reset or deleted. The BOL is a legally binding record between the carrier and the shipper, so it can't be changed after the fact.
| Your situation | What you can do |
|---|---|
| The inspection is in progress, and the vehicle isn't marked picked up or delivered yet | Retake photos in the Driver App. See Before the Vehicle Is Marked Picked Up or Delivered. |
| You recorded the wrong video | Retake or delete the video before you finish the inspection. |
| The vehicle is already marked picked up or delivered, or the BOL is signed | The inspection can't be reset. Ask for a duplicate load, or add photos as attachments. See After the Inspection Is Completed. |
Before the Vehicle Is Marked Picked Up or Delivered
If no signatures have been collected and the vehicle hasn't been marked picked up or delivered, the driver can replace photos in the Driver App.
Step 1: Open the Inspection
- Open the load in the Driver App.
- Below the vehicle, tap Edit Pickup Inspection or Edit Delivery Inspection.
Step 2: Retake the Photo
- On the Vehicle Inspection screen, tap Take Photo next to Photos & Videos to open the camera.
- On the right side of the camera screen, tap the photo you want to replace.
- Take a new photo of the correct vehicle. Repeat for each photo you need to replace, then tap Done.
Note: For video inspections, open the video and tap Retake to record it again or Delete to remove it. This permanently removes the earlier recording. See Video Inspections In The Driver App.
To add or change damage markings, see Marking Damage In the Driver App.
After the Inspection Is Completed
Important: Super Dispatch can't reset, edit, or delete a completed inspection, change signatures, or move photos from one load to another. Changing the load status back doesn't reopen the inspection either.
Use one of these options instead.
Option 1: Ask for a Duplicate Load
- Contact the shipper or broker and ask them to send you a duplicate load.
- Complete the inspection on the new load, this time with the correct vehicle.
Tip: This also works if the delivery inspection wasn't done before the load was marked delivered. A delivery inspection can't be completed on a load that's already marked delivered.
Option 2: Add Photos as Attachments
- Take photos of the vehicle with your phone's camera.
- Open the load in the Driver App and scroll to the Attachments section at the bottom.
- Tap the empty box and choose the photos from your phone.
- When you send the invoice, tap Include Attachments and select the photos so the shipper receives them.
Note: Dispatchers: manually marking a load as picked up or delivered in Carrier TMS stops the driver from completing that inspection. See Manually Moving Loads to Picked Up and Delivered.
Next Steps
Learn which inspection types a load can require.