Introduction
Loads usually update their status automatically as drivers complete pickup and delivery inspections in the Driver App. If that doesn't happen, dispatchers can manually update a load's status to Picked Up or Delivered in Carrier TMS.
Important: Manually marking a load as Picked Up or Delivered stops the driver from completing that inspection and adding photos in the Driver App. Only do this if the inspection can't or won't be completed.
How to Manually Mark a Load as Picked Up
Step 1: Open Carrier TMS
- Log in to Carrier TMS and navigate to the Loads section.
- Open the Assigned tab and find the load.
Step 2: Mark as Picked Up
- Click the Options button on the load.
- Click Mark as Picked Up.
- In the Mark Load as Picked up? window, click Mark as Picked Up to confirm.
- The load status changes to Picked Up.
Note: You can only do this from the Assigned tab, and the load must be in New status.
How to Manually Mark a Load as Delivered
Step 1: Open the Load
- In the Loads section, open the Picked Up tab and find the load.
Step 2: Mark as Delivered
- Click the Options button on the load.
- Click Mark as Delivered.
- In the Mark Load as Delivered? window, click Mark as Delivered to confirm.
- The load status changes to Delivered.
When to Manually Update Load Status
You may need to manually update a load in these situations:
- Inspection Was Skipped – The driver did not complete the pickup or delivery inspection.
- Tracking or Sync Issues – The app did not automatically update the status.
- Offline Mode – The load was picked up or delivered while the driver was offline, and it did not sync correctly after reconnecting.
Note: If an inspection was skipped, we recommend letting the broker or shipper know.
Next Steps
Most manual updates happen because a load didn't sync from the Driver App. Learn how sync works so your drivers' loads update automatically.