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How to Cancel a Load in Carrier TMS

Table of Contents

    Introduction

    In Carrier TMS on desktop, you can cancel a load that's in New or Assigned status. When you cancel, you choose a reason, and the shipper is notified.

    How to Cancel a Load in Carrier TMS

    Step 1: Find the Load

    • Log in to Carrier TMS on your computer.
    • On the Loads page, open the New or Assigned tab and find the load you want to cancel.
    Carrier TMS Loads page with the New and Assigned tabs highlighted above a load

    Step 2: Select Cancel Load

    • Click Options on the load.
    • Click Cancel Load at the bottom of the menu.
    Carrier TMS load Options menu open with Cancel Load highlighted at the bottom of the list
    Note: Cancel Load only appears for loads in New or Assigned status.

    Step 3: Review Any Split Load Warning

    If the load is part of a split shipment, a warning appears:

    • If none of the split loads have been picked up, delivered, billed, paid, or archived, all of the split loads will be canceled.
    • If some of the split loads have already moved to a later status, the warning lists them. Those loads won't be canceled.
    • Click the links in the warning to check each split load's status.

    Step 4: Choose a Reason and Confirm

    • Under What is the reason?, choose Unit Not Ready, Unknown Inoperable Vehicle, Cannot Meet Dates, Low Price, or Changed Route.
    • Optionally, add more information in Details. The shipper is notified with the reason you give.
    • Click Yes, Cancel.
    Cancel Load window in Carrier TMS listing the cancellation reasons Unit Not Ready, Unknown Inoperable Vehicle, Cannot Meet Dates, Low Price, and Changed Route, with a Details box and No and Yes, Cancel buttons

    Step 5: Confirm the Load Is Canceled

    • The load now shows a red Canceled label. Any eligible split loads show it too.
    Carrier TMS load with a red Canceled label highlighted next to its status tags
    • In the Options menu, Cancel Load is replaced by Archive and Delete.
    • The cancellation, including who canceled the load and when, is recorded in the load's Activity Log.
    Options menu on a canceled load in Carrier TMS showing Mark as Paid, Add Internal Note, Search for Similar Loads, Archive, and Delete

    Next Steps

    Drivers can cancel loads too. Learn how to cancel a load from the Driver App.