Introduction
Answers to the questions carriers and dispatchers ask most about Carrier TMS. Click a question to see the answer.
Account and Login
I can't log in or reset my password. What do I do?
On the Carrier TMS login page, click Forgot password? and enter your email. You'll get a link to create a new password. Support can't reset passwords for you.
Learn more: How To Login In to Carrier TMS
I'm not getting my two-factor (2FA) login code.
2FA is on for every account, and the code is texted to the phone number on file. Wait a moment and click Resend code, or click Receive Code via Email to get it at your account email instead.
Learn more: 2 Factor Authentication In Carrier TMS
How do I add or remove a user?
Admins manage users from Users in the left-hand menu. Invited users get a text and email to join, and show as Pending until they accept.
Learn more: Adding & Understanding Users In Carrier TMS
How do I deactivate or delete a driver?
Go to Users, click the driver's name, then use the three-dot menu in the top-right corner to select Deactivate. To delete them completely, deactivate them first, then choose Delete from the same menu. We recommend deactivating, since you keep their load history and reports. Deleting a driver unassigns all of their loads.
Loads and Drivers
How do I assign, reassign, or unassign a driver?
Use Assign on a new load, Reassign to move a load to another driver, or the three-dot menu on the load card to Unassign it. An unassigned load goes back to the New tab.
Learn more: How To Assign & Reassign A Load To A Driver · How to Unassign a Driver from a Load
How do I cancel a load?
Open the load, click Options, and select Cancel Load. This is only available for loads in New or Assigned status. You'll choose a reason, and the shipper is notified.
Learn more: How to Cancel a Load in Carrier TMS
Ratings and Integrations
How do I dispute a negative rating?
Contact the Compliance team, and they'll send you a dispute form to fill out with the load ID and supporting documents. Disputes must be submitted within 90 days of the rating.
Learn more: How can I dispute a negative rating?
How do I get API credentials?
API access depends on your subscription. Contact Support to confirm it's included. Once it's confirmed, you'll receive your credentials and the developer documentation.
Learn more: API Integrations
Next Steps
Still looking? Start with the most common guide for this product: