How to Cancel a Load in Carrier TMS

Introduction

In Carrier TMS on desktop, you can cancel a load that's in New or Assigned status. When you cancel, you choose a reason, and the shipper is notified.

How to Cancel a Load in Carrier TMS

Step 1: Find the Load

• Log in to Carrier TMS on your computer.
• On the Loads page, open the New or Assigned tab and find the load you want to cancel.

Step 2: Select Cancel Load

• Click Options on the load.
• Click Cancel Load at the bottom of the menu.

Step 3: Review Any Split Load Warning

If the load is part of a split shipment, a warning appears:

• If none of the split loads have been picked up, delivered, billed, paid, or archived, all of the split loads will be canceled.
• If some of the split loads have already moved to a later status, the warning lists them. Those loads won't be canceled.
• Click the links in the warning to check each split load's status.

Step 4: Choose a Reason and Confirm

• Under What is the reason?, choose Unit Not Ready, Unknown Inoperable Vehicle, Cannot Meet Dates, Low Price, or Changed Route.
• Optionally, add more information in Details. The shipper is notified with the reason you give.
• Click Yes, Cancel.

Step 5: Confirm the Load Is Canceled

• The load now shows a red Canceled label. Any eligible split loads show it too.

• In the Options menu, Cancel Load is replaced by Archive and Delete.
• The cancellation, including who canceled the load and when, is recorded in the load's Activity Log.

Next Steps

Drivers can cancel loads too. Learn how to cancel a load from the Driver App.