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Welcome to Super Dispatch Help Center

Manually Moving Loads to Picked Up and Delivered

Table of Contents

    Introduction

    In the Driver App, loads typically update their status automatically as drivers complete pickup and delivery inspections. However, in some cases, you may need to manually update a load’s status to Picked Up or Delivered. Below, we’ll walk you through the steps to do this manually.

    How to Manually Mark a Load as Picked Up

    Manually marking a load as Picked Up can sometimes be necessary in certain situation. Below we will walk you though the steps on how to accomplish this: 

    Step 1: Open Carrier TMS

    • Log in to Carrier TMS and navigate to the Loads section.

    Step 2: Mark as Picked Up

    • Click the Options Button. 
    • Click the “Mark as Picked Up” button.
    • Confirm the action when prompted.
    • The load status will now change to Picked Up.

    Note: This can only be done in the assigned section, and the load must be in "New"
    status.

    How to Manually Mark a Load as Delivered

    Manually marking a load as Delivered can sometimes be necessary in certain situation. Below we will walk you though the steps on how to accomplish this: 

    Step 1: Open the Load

    • From the Loads section, select the load.

    Step 2: Mark as Delivered

    • Click the Options Button
    • Tap the “Mark as Delivered” button.
    • Confirm the action when prompted.
    • The load status will now change to Delivered.

    When to Manually Update Load Status

    You may need to manually update a load in the following situations:

    • Inspection Was Skipped – If the driver did not complete the pickup or delivery inspection.
    Note: If this is the case then we recommend reaching out to the Broker or Shipper to 
    let them know.
    • Tracking or Sync Issues – If the app did not automatically update the status.
    • Offline Mode – If the load was picked up or delivered while the driver was offline, and it did not sync correctly when reconnecting.

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!