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Welcome to Super Dispatch Help Center

Video Inspections In The Driver App

Table of Contents

    Introduction

    Video Inspections let drivers record a short video, up to one minute long, during a pickup or delivery inspection in the Driver App. Video gives a clearer record of the vehicle's condition than photos alone. This article explains how to record a video inspection and how to review inspection media.

    How to Record a Video Inspection

    Step 1: Start the Inspection

    • Open the load and tap Start Pickup Inspection or Start Delivery Inspection.

    Step 2: Switch to Video Mode

    • Tap the video camera icon on the left side of the camera screen to switch from photo mode to video mode.
    • A red record button appears.
    Driver App inspection camera with the video camera icon highlighted on the left and a message reading Now you can add a video to the vehicle inspection

    Step 3: Record the Video

    • Tap the red record button to start. A one-minute timer counts down, and recording stops on its own when time runs out.
    • While recording, tap the white camera button to take still photos, or tap pause to pause and resume.
    Driver App recording a video inspection with the timer at 00:59 and arrows pointing to the white photo button, the red stop button, and the pause button

    Step 4: Review the Video

    • Tap the video thumbnail on the right to open it.
    • Tap Play to watch it, Retake to record it again, or Delete to remove it.
    • Tap Done when you're finished.
    Recorded video thumbnail selected in the Driver App with Play, Retake, and Delete options and a Done button
    Important: Retaking or deleting a video permanently removes the earlier recording. It can't be recovered.

    Vehicle Inspection Features

    Photo and Video Viewer

    The Photos & Videos section shows all of a vehicle's inspection media in one place. Swipe left or right to review it, and tap a photo to open it in a full gallery. If a required photo is missing, you'll see a reminder.

    Vehicle Inspection screen in the Driver App with a Photos and Videos section showing a video thumbnail, a Damages section with Mark Damage, and an Additional Inspection section with odometer, notes, and condition checks

    Damages

    The Damages section shows a diagram of the vehicle marking where each damage photo was taken. It's blank if no damage was recorded. Tap Mark Damage to add damage at any time. Damage captured during AIAG inspections also appears here.

    Additional Inspection

    Details captured during pickup or delivery, such as the odometer reading, notes, and condition checks, are stored together in the Additional Inspection section for quick review.

    Switch Between Pickup and Delivery

    Tap Pickup Inspection or Delivery Inspection at the top of the screen to switch between them. This makes it easy to compare the vehicle's condition or show customers before-and-after photos.

    Vehicle Inspection screen with the Pickup Inspection and Delivery Inspection toggle highlighted above the Damages section

    Where to Watch Inspection Videos

    • Online BOL: Click the video icon on the online Bill of Lading (BOL) to play the video.
    • Carrier TMS: Dispatchers can watch uploaded videos on each load.
    • Driver App: Tap the video thumbnail in the Photos & Videos section on the load or vehicle details.

    If a video is still uploading, you'll see a syncing message. It becomes available once the upload finishes.

    Device Storage Warnings

    If your phone's storage is full or nearly full, you can't take photos or videos. You'll see a Storage Almost Full warning. Free up space by deleting apps or files you don't need, then try again.

    Storage Almost Full warning in the Driver App explaining there isn't enough storage to take a photo and video, with an Ok button

    Frequently Asked Questions

    Can I record video at both pickup and delivery?

    Yes. You can record one video at pickup and another at delivery for the same load.

    Can I see my photos while recording?

    You can take photos while recording, but you can't view existing ones until the recording ends.

    Can I review the video after recording?

    Yes. You can watch it from the Vehicle Details or Load Info screens, change the playback speed, and jump to any point on the timeline.

    Next Steps

    Found damage during your inspection? Learn how to mark it in the Driver App.