Introduction

Hello and welcome to Super Dispatch! If this is your first visit to our Help Center, allow me to extend a warm personal welcome. Today, we're excited to guide you through the process of conducting Video Inspections using the Driver App. This innovative feature enables drivers to complete their inspections through video, offering a dynamic alternative to the traditional photo-based method.

 

 

Video Inspections

Completing a Video Inspection within the Driver App is incredibly straightforward—just as easy as counting 1, 2, 3! Below, we'll guide you through all the essential details you need to know before getting started.

 

Setting Up the App

Once your team has requested access to this feature, it will be activated by default in your app. Please note that the maximum video length you can currently record is limited to one minute. Keep this in mind as you begin to conduct your video inspections.

 

Completing A Video Inspection

Once you are ready to begin you pickup inspection, you will begin like normal. Open the load inside of the app you are ready to complete the inspection for. Once you click on Start Pickup Inspection or Start Delivery Inspection you will see the option to switch the app from Camera Mode, to Video Mode, like so

 

Video Mode

 

 

Once you have successfully switch to Video Mode you will then see the option to start recording your video by pressing the Red Record Button

 

 

 

During Recording

You will also notice several different options available while you are completing the inspection.

 

 

During the inspection, you'll have the opportunity to capture photos by clicking the white camera button. Additionally, the option to pause the video is available should you need to adjust the camera angle or move to a different area of the car. It's also worth noting that the photo icon within the wireframe will be disabled during recording to prevent any accidental clicks. Below is the screen you will see if/when you pause the video.

 

 

Completion

Once you have completed the video inspection you will see the options to either Play back the video, retake it, or delete it 👇

 

We would also like to note that any photos taken during the recording will be stored to the right where photos would be during a Camera Inspection.

 

PlayBack

If you choose to press 'Play,' here is the screen you will encounter:

 

Retake

If you choose to press 'Retake,' here is the screen you will encounter:

 

Delete

If you choose to press 'Delete,' here is the screen you will encounter:

 

Advaned Inspections

While the new Video Inspection feature is a great addition, it does not replace the six photos required by the Advanced Inspection protocol. These photos are still mandatory and must be taken before you can begin the Video Inspection. When you click on 'Start Pickup Inspection,' you will receive a message confirming this requirement.👇

 

Storage Almost Full

If your device is running low on storage and you wish to conduct a video inspection, unfortunately, it may not be feasible with our system since the video needs to be saved locally on your device. Should this issue arise, you will receive a warning both on the loading screen and during the inspection process. To resolve this, you will need to free up space by deleting apps, photos, or videos from your device before you can proceed with another video inspection.

 

Load List

During Inspection

 

Android Devices

 

Online BOL

All video inspections will be viewable via the Online Bill of Lading (BOL) website once they have been fully uploaded from the Driver App to the Carrier TMS, and subsequently to the website. Once uploaded, you will be able to access and view the video there.

 

Webpage

If you are attempting to view the Online Bill of Lading (BOL) for a load, here is what the video inspections will look like.

 

 

PlayBack

Once you click on the video inspection, you will see a play button that allows you to view the video inspections.

 

Video Still Syncing

If the video is still syncing you will see the file look like this

 

Carrier TMS

Here is what it will look like inside of Carrier TMS

 

 

FAQ

As a driver, I can Switch to video mode from exterior inspection

• As a driver, you will have the capability to view a one-minute video. The timer will appear grayed out until the video recording begins.

• Additionally, you can record one video for the Pickup inspection and another for the Delivery inspection.

Record video inspection

• As a driver, you'll notice that the timer changes its color to red once you start the video recording.

• During video recording, any photos on the right side of the screen are not accessible; you cannot view or open them while recording is in progress.

• Additionally, you have the capability to pause the video while recording.

Play inspection video, in-app video player

• As a driver, after completing the recording, you have the ability to play back the video.

• You can also see the duration of the recorded video, which is displayed above the photos on the right side of the screen.

• Additionally, you have the capability to control the playback speed of the video.

• Furthermore, you can select the precise moment on the timeline that you wish to review.

Retake and delete the video inspection

• As a driver, once you've finished recording, you have the option to delete the video. After deleting the video, the focus will automatically shift to the photo located below the video on the screen.

• Additionally, you have the option to retake the video after you've completed the initial recording.

As a Driver, I can see video inspection preview in vehicle details and load info screen

• As a driver, when you open the load details, you can preview the video inspection.

• As a driver, when you open the Vehicle details, you will see a section titled "Photos & Videos," which includes the video inspection.

• If you click on the video within the Vehicle details, you can watch the video inspection directly from there.

   

 

Need Help?

Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We're here to help and look forward to assisting you!