Skip to main content

Search

Welcome to Super Dispatch Help Center

Profile Menu Overview in the Driver App

Table of Contents

    Introduction

    Welcome to Super Dispatch! In this article, we’ll guide you through the Profile Menu in the Super Dispatch Mobile App. Whether you’re a new user or just exploring all the app’s features, this overview will help you better understand what the Profile Menu offers and how to make the most of it.

    The Profile Menu can be accessed by tapping the Profile Icon in the bottom right corner of the app. Here’s what you’ll find and how to use it effectively.

    Profile Menu Features

    The Profile Menu contains the following options:

    • Driver Profile

    • Carrier Profile

    • Chat with Support

    • Help Documentation

    • Create Practice Load

    • Settings

    • Log Out

    Below, we’ll cover each option in detail.

    Overview Of Driver Profile

    The Driver Profile is where you can manage and update your personal details, including your Name, Phone Number, Trailer Capacity, and Driver Signature.

    Step 1: To edit your signature:

    • Tap Edit Signature.

    • Select Clear Signature to remove the current signature.

    • Sign your name and tap Save.

    Step 2: To update personal information:

    • Tap Edit Personal Info.

    • Make the necessary changes and tap Save.

    Carrier Profile

    The Carrier Profile includes the following sections:

    • Carrier Info

    • Contact Info

    • Cargo Insurance

    • Documents (e.g., W9, USDOT Certificate)

    • Billing Info

    • ACH Payment

    • Terms and Conditions

    Important Notes: 

    Fleet Drivers: Unless you are the Fleet Owner, do not edit this 
    section. 

    Owner Operators: Completing the Carrier Profile fully will automatically 
    submit your application for Verified Carrier status.

    Help Documentation

    Access our Help Center by tapping this option. It contains technical guides and detailed articles to help you understand all Super Dispatch features and products.

    How To Create A Practice Load

    Every new account includes a Practice Load to help users learn how to move a load through its lifecycle: New → Picked Up → Delivered → Billed → Archived.

    Note:If you’d like to start fresh, simply create a new practice load.

    Settings Menu

    The Settings Menu allows you to adjust several app features:

    Status Updates: Enable or disable the Send Status Update button for loads sent by brokers and shippers. Learn more here.

    Loadboard Notifications: Manage notifications for your Load Alerts.

    Location and Maps: Set your preferred mapping app (e.g., Google Maps, Apple Maps, Waze).

    Log In with Face ID: Enable Face ID login for added convenience.

    Terms of Service: Review the app’s Terms and Conditions.

    Privacy Policy: Access Super Dispatch’s Privacy Policy.

    Log Out

    Tap Log Out to securely exit your account.

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!