Introduction
When working with loads dispatched through Super Dispatch, you may need to contact the shipper or broker handling a shipment. Carrier TMS gives you quick access to that contact information directly from the load.
How to Find Shipper Information from a Load
Step 1: Log in to Carrier TMS
Go to carrier.superdispatch.com and sign in to your account.
Step 2: Go to the Loads Tab
In the left-hand navigation, click Loads.
Step 3: Select the Relevant Load
Find and click the load you need contact information for.
Step 4: Locate the Shipper or Broker Information
On the Load Details page, scroll to the Customer / Shipper section. You'll find the company name, contact name, phone number, and email address for the shipper or broker on that load.
What If No Contact Info Is Visible?
If the Customer / Shipper section doesn't show a phone number or email address, the shipper or broker may not have included that information when they dispatched the load. Check the Load Notes section for any alternate contacts or instructions they may have added.
Pro Tip
Once you've worked with a shipper or broker, their contact details are saved to the load record. If you need to reach them again on a future shipment, search through your Load History using filters by status, date, or order ID to find previous loads with that contact.
Next Steps
Can't reach the shipper or broker, or having a problem with a load? Learn how to flag and report a shipper directly in Carrier TMS.