Introduction
Answers to the questions shippers and brokers ask most about Shipper TMS. Click a question to see the answer.
Posting and Tracking Loads
How do I post a load?
Create an order with pickup, delivery, vehicle, and payment details, then click Post to SLB to post it to the Super Loadboard. You can also send it straight to a carrier as an offer.
Learn more: How to Create and Post an Order in Shipper TMS
How do I track my vehicle?
Once the carrier marks the load picked up, you can see the driver's last known location on a live map from the Orders list, the Order page, and the Online BOL.
Learn more: Shipper TMS - Carrier GPS Tracking
How do I set up SuperPay?
Complete SuperPay setup in Shipper TMS. Then choose SuperPay as the payment method on your orders.
Learn more: How To Setup SuperPay In Shipper TMS
Working With Carriers
How do I check a carrier's verification status?
Look up the carrier in Shipper TMS to see their Verified Carrier status, FMCSA authority, and compliance documents. Always confirm a carrier's authority before you assign them a load.
Learn more: How to Check a Carrier’s Verified Carrier Status in Shipper TMS
How do I rate a carrier?
You can rate a carrier from Shipper TMS after working with them on a load. Ratings must follow our community standards.
Learn more: How To Rate A Carrier In Shipper TMS
How do I report fraud or a suspicious carrier?
Open the load, click the carrier's name to open their profile, and click Report Carrier. Reports are private and go straight to the Fraud and Compliance teams.
Learn more: How To Report Fraud on Super Dispatch
Integrations
How do I get API credentials?
API access depends on your subscription. Contact Support to confirm it's included. Once it's confirmed, you'll receive your credentials and the developer documentation.
Learn more: API Integrations
Next Steps
Still looking? Start with the most common guide for this product: