Managing Carrier Requests

In Shipper TMS, you can review and respond to Carrier Requests and use Request Drawer Recommendations to refine your order details after a load is posted to the Super Loadboard. From the drawer, you can update vehicle details, payment terms, pricing, and notification preferences without leaving the page.

Viewing Carrier Requests

When a carrier expresses interest in your company or requests approval for a load, their request appears in your Carrier Requests tab.

1. Log in to your Shipper TMS account.
2. In the left-hand menu, click Manage Carriers, then select Requests.
3. Use filters to narrow requests by Status (e.g., Pending, Approved) or Request Date.
4. Click a specific request to view the carrier's details.

Approving or Declining Carrier Requests

1. Click on a carrier's request to open their profile.
2. Verify key details such as USDOT, insurance documents, and contact information.
3. To approve, click Approve Carrier. This adds the carrier to your network and allows them to access relevant loads.
4. To decline, click Decline Carrier. You can include a reason for declining, which the carrier will see in their notification.

What Are Request Drawer Recommendations?

Request Drawer Recommendations are prompts within Shipper TMS that guide you in updating essential order details. Whether it's adjusting pricing, adding vehicle information, or modifying payment terms, these recommendations keep your orders complete, competitive, and ready for carriers.

Key Features of the Request Drawer

Update Vehicle Details

In the Maximize carrier reach section, choose the correct vehicle type for each vehicle and click Add Vehicle Photo to upload a photo. Avoid selecting Other, especially for inoperable or non-standard vehicles.

Set Payment Method and Terms

Update the Method and Terms dropdowns directly from the drawer. Choosing a specific payment method and terms instead of Other helps attract carriers faster.

Set Recommended Price

When an order includes the vehicle year, type, and model, a Recommended Price is displayed. If your order price is below the recommended value, a Below Recommended Price tip appears with a Set Price to button showing the recommended amount. Keeping your price aligned with recommendations helps attract more carriers.

Manage Notification Settings

If notifications are disabled, the Speed up bookings with notifications tip prompts you to turn on SMS, Email, or Push notifications so you hear from carriers faster. Check the options you want, then click Save.

"Don't Suggest Again" Option

For recommendations you don't need, click Don't suggest again next to the Save button to dismiss them for that specific order.

How to Use Request Drawer Recommendations

1. Access the Drawer — Once the load is posted to the Super Loadboard, the Request Drawer opens automatically with a Your order is posted on Super Loadboard! message and tips to get your load booked faster.

2. Update Vehicle Details — Add or update the vehicle type and upload a vehicle photo if needed.
3. Adjust Payment Method and Terms — Modify the Payment Method or update the Payment Terms to align with your preferences or carrier needs.
4. Set the Recommended Price — If your order price is below the Recommended Price, click Set Price to (the button shows the recommended amount) to instantly adjust it.
5. Enable Notifications — If prompted, turn on SMS, Email, or Push notifications directly from the drawer.
6. Dismiss Unneeded Recommendations — Click Don't suggest again for any recommendations not relevant to your order.

Next Steps

Once carriers start requesting your load, learn how to review their bids and negotiate the price in Shipper TMS.