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Welcome to Super Dispatch Help Center

How to Provide Pickup & Delivery ETA

Table of Contents

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    Introduction

    The Estimated Time of Arrival (ETA) feature in the Super Dispatch Driver App helps drivers, dispatchers, and shippers stay aligned on when vehicles will be picked up and delivered. Accurate ETAs improve communication, reduce delays, and minimize follow-up calls. This guide explains how to provide, update, and manage both Pickup and Delivery ETAs directly inside the Driver App.

    Time Zone Support for ETAs

    ETAs are now displayed and entered in the local time zone of the pickup or delivery location — not a fixed central time. This means drivers no longer need to manually convert their local time to CST when submitting an ETA, and shippers see arrival times in the time zone that makes sense for their location.

    Why this matters: Previously, all ETAs were recorded and displayed in CST regardless of where the driver or shipper was located. Drivers on Pacific, Mountain, or Eastern time had to manually convert their local time, which led to errors and made drivers appear late even when they were not. Shippers outside of CST were reading ETAs in the wrong time zone, creating confusion. This update eliminates that friction for everyone.
    • Pickup ETA displays in the local time zone of the pickup location.
    • Delivery ETA displays in the local time zone of the delivery location.
    • The time zone label is shown alongside the ETA so both the driver and shipper always have a shared, accurate time reference.

    How ETAs Work

    ETAs are built into the main driver workflow and appear directly on each load card, so drivers can quickly see whether an ETA is missing, upcoming, or overdue. The Driver App prompts for ETAs at key stages in the delivery process:

    • Pickup ETA: Requested when a new load is assigned. Displayed in the pickup location's local time zone.
    • Delivery ETA: Requested after a load is marked as Picked Up. Displayed in the delivery location's local time zone.

    Drivers can update ETAs at any time from the Load Details screen if their schedule changes.

    How to Add or Update ETAs

    Follow these steps to provide or edit ETAs in the Driver App:

    Step 1: Provide Pickup ETA When a Load Is Assigned

    • When a new load is assigned, the app prompts you to Provide Pickup ETA.
    • The Provide ETA label appears directly on the load card to indicate which loads still need an ETA.
    Note: The Pickup ETA is shown in the local time zone of the pickup location. If a pickup ETA is not provided by the day before the scheduled pickup, a push notification reminder is automatically sent to the driver. An ETA is considered overdue two hours after the end of the selected time range.
    • Select a suggested time window or tap Other to enter a custom time.
    • If you expect to arrive later than planned, you'll be asked to specify a reason before submitting.

    Step 2: Provide Delivery ETA After Pickup

    • After marking the load as Picked Up, the app prompts you to provide a Delivery ETA.
    • Drivers can also provide the Delivery ETA immediately after pickup, or later if preferred.
    Note: The Delivery ETA is shown in the local time zone of the delivery location. If a driver skips providing the Delivery ETA and sends the BOL first, the load card will display a Provide Delivery ETA alert until it is completed. The ETA becomes overdue two hours past the end of the chosen delivery window.
    • Choose a time window or enter a custom delivery time, then tap Submit.

    Step 3: Edit or Update an ETA

    • From the Loads screen, open the load you want to update.
    • Locate your current ETA in the Load Details section (under Driver Instructions).
    • Tap the clock icon to edit the ETA.
    • Select a new time and tap Submit to confirm your update.

    ETA Prompts and Notifications

    The Driver App automatically sends notifications to remind drivers to set, confirm, or update ETAs at key moments. These prompts ensure every ETA remains current and visible to the shipper.

    • Request: When a new load is assigned, a notification asks when you plan to pick up the vehicle.
    • Confirmation: On the pickup day, you'll get a reminder to confirm or update your ETA.
    • Overdue: If the pickup or delivery time passes without an update, the app reminds you to adjust your ETA.

    Delivery ETA Flow

    Once a vehicle is picked up, the app prompts for a Delivery ETA displayed in the delivery location's local time zone. Drivers can select a suggested time window, enter a custom one, or note a delay with a reason before submitting. Delivery ETAs are visible directly on the load card and help shippers anticipate arrival at the final destination or terminal.

    Terminals and Multi-Driver Transfers

    For loads involving terminals or multiple drivers, each driver in the chain provides their own ETA:

    • First Driver: Adds a Pickup ETA (in the pickup location's time zone) when collecting the vehicle and marks it as Delivered to Terminal.
    • Next Driver: Adds a Delivery ETA (in the delivery location's time zone) when picking up from the terminal and marks it as Arrived at Destination when delivered.

    Reminders and Best Practices

    • Review your schedule before submitting an ETA to ensure accuracy. The time zone shown is based on the pickup or delivery location — not your current location.
    • Update your ETA right away if delays occur due to weather, traffic, or other issues.
    • Check your load list often — missing or overdue ETAs will always appear clearly on the load card.

    Next Steps