Introduction

Welcome to Super Dispatch! Tracking and visibility are critical aspects of freight and shipment logistics. Real-time load tracking helps Carriers, Shippers, and Brokers elevate their customer service by providing timely updates. With our Pickup ETA (Estimated Time of Arrival) feature in the Super Dispatch Mobile App, you can now enhance your operations and move cars faster. Below, we’ll guide you through how to add, update, and manage Pickup ETAs.

How to Add a Pickup ETA After Accepting A Load Offer

After accepting a Load Offer in the Mobile App, you’ll be prompted to add a Pickup ETA. Follow the steps below:

Step 1: Accept the Load Offer

• Once you accept a Load Offer, you’ll see a prompt to add a Pickup ETA. Tap Provide Pickup ETA.

Step 2: Select or Enter an ETA

• Choose from the available ETA options or tap Other to enter your own custom ETA. Tap Submit.

Step 3: Provide a Reason (if Late)

• If you expect to be late, you’ll have the option to provide a reason for the delay.

• Add your reason and tap Submit ETA.

Step 4: Confirmation

• After adding your ETA, you’ll receive a confirmation. Tap Open Load to navigate to the load or Got It to close the prompt.

 

How to Add an ETA to a Load in the Loads View

You can also add an ETA directly from the Loads View. Here’s how:

Step 1: Open the Load

• Navigate to the desired load in your Loads page and tap the load to open its Load Details.

Step 2: Provide Pickup ETA

• Tap Provide Pickup ETA within the Load Details page.

Step 3: Select or Enter an ETA

• Choose from the available ETA options or tap Other to enter your custom ETA. Tap Submit.

How to Edit a Pickup ETA

Need to update an ETA you’ve already provided? Editing is simple!

Step 1: Open the Load

• Navigate to the load within your Loads page and tap the load to open its Load Details.

Step 2: Access the Current ETA

• In the Load Details view, locate your previously added Pickup ETA just under the Driver Instructions section. Tap the clock icon to edit the ETA.

Step 3: Update the ETA

• Select your updated ETA from the list or enter a new one. Tap Submit.

Need Help?

Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!