Introduction
SuperProtect helps shippers make safer carrier decisions by surfacing trust and risk context directly inside Shipper TMS. Instead of relying on guesswork alone, shippers can review platform-driven signals that may indicate elevated risk before sending an offer, accepting a request, or assigning an order.
This article explains what SuperProtect is, what types of signals it evaluates, where you'll see it in Shipper TMS, and how to use these insights as part of your normal dispatch workflow.
What Is SuperProtect?
SuperProtect is Super Dispatch's built-in protection layer that highlights potential risk patterns based on carrier account activity, FMCSA data, platform behavior, and historical context. These signals provide additional visibility when evaluating carriers and are designed to help reduce exposure to fraud, operational disruption, and avoidable disputes.
SuperProtect works alongside your existing workflows by adding context at key decision points, without blocking actions or changing how you dispatch and is a paid add-on to current Shipper TMS plans.
SuperProtect Statuses
Every carrier check returns one of three statuses. All checks — passed, review recommended, and failed — are shown together in a single view with counters so you can assess the full picture at a glance.
- Passed — the carrier cleared this check with no significant concerns identified. In some cases, low-risk flags may appear within the Passed status drawer — such as a recent MCS-150 update or contact information shared with only one other carrier's DOT. These are shown for visibility but do not trigger post-dispatch alerts.
- Review Recommended — the check surfaced activity worth a closer look before proceeding.
- Failed — the check identified a signal that may indicate significant risk.
What SuperProtect Looks At
SuperProtect evaluates signals from two sources: FMCSA public data and Super Dispatch internal platform data.
Checks Powered by FMCSA Data
Recent FMCSA Updates
Flags carriers that have updated key business or contact details with FMCSA in the last 90 days. Depending on the type of change, the check may return as Review Recommended or Failed.
Matched FMCSA Contact Details
Highlights when a carrier shares business details — such as contact information or addresses — with other carriers on the platform. This can help identify potential risks related to carrier impersonation or brokering fraud. When triggered, you can navigate directly to the related carrier profiles for comparison. You can also view the carrier's full FMCSA profile via the View on Motus link, which opens the carrier's record on motus.dot.gov matched by their USDOT number.
Low Inspection History
Indicates when a carrier's inspection activity is lower than expected based on their time in operation. Carriers with limited inspection history relative to their FMCSA registration age may warrant additional scrutiny.
FMCSA Compliance Issues
Surfaces compliance concerns that may indicate operational or regulatory risk. This includes safety violations and out-of-service orders. When a carrier is marked Out of Service, the specific reason is displayed — for example, "Out of Service – Imminent Hazard." Out of Service status is also reflected in the carrier's FMCSA Snapshot.
Verified Status Revoked
If a carrier's Verified Carrier status has been revoked due to a breach of Super Dispatch's Terms and Conditions, their SuperProtect status is set to Failed with the reason: "Verified Status revoked for suspicious activity or non-compliance. This carrier's account may be compromised." This flag remains active until the carrier's verified status is reinstated.
Checks Powered by Super Dispatch Data
Account Activity Signals
- Recent changes to carrier contact information, such as phone number or email updates.
- Multiple sensitive account updates within a short period of time.
Accepted Loads Feasibility
Flags carriers that are accepting loads that don't align with their driver capacity, routes, or schedules — a pattern that can indicate brokering or fraudulent booking behavior.
Out-of-Pattern Route Activity
Flags carriers operating significantly outside their typical lanes or geographic activity, which may indicate account compromise or unusual behavior.
Loadboard Activity Signals
- Carrier accounts with no drivers attempting to request or accept loads.
- High number of load requests compared to available driver capacity.
- Unusual activity involving high-value vehicles.
Where You'll See SuperProtect in Shipper TMS
SuperProtect is built directly into existing shipper workflows so risk context is visible when decisions are being made. You may see SuperProtect signals when:
- Reviewing inbound load requests.
- Sending or managing direct offers.
- Viewing a carrier profile.
When a signal appears, it includes a status (Passed, Review Recommended, or Failed) and a short explanation describing what triggered it.
Network Monitoring & Alerts
Automatic Network Monitoring
When a load is dispatched to a carrier, that carrier is automatically added to your monitored network. You can also manually add carriers to your monitored network at any time via their profile under Internal Records. Carriers can be removed from monitoring at any time.
Post-Dispatch Alerts
If a carrier is flagged by SuperProtect after a load has already been dispatched to them, you will receive an email notification so you can take action before pickup or delivery. Post-dispatch alerts are not sent for low-risk flags in the Passed status.
Notification Controls
You can choose which SuperProtect email alerts you get about your monitored carriers, or turn them off completely. Turning off email alerts does not stop carrier monitoring or risk detection.
- In Shipper TMS, go to Settings > Notifications.
- Find Alerts for SuperProtect monitored carriers.
- Next to Receive alerts for monitored carriers, check Email to receive alerts, or clear it to turn them off.
- If Email is checked, choose which carriers you want alerts for:
| Option | What you get |
|---|---|
| All monitored carriers | Email alerts for every carrier in your monitored network. This is the default. |
| Only carriers with active loads | Email alerts only for monitored carriers that have active loads. |
SuperProtect Report
You can generate a monthly monitoring report directly from the SuperProtect section in Shipper TMS. Select a monitoring month from the dropdown and a report will be sent to your email. The report includes a full list of carriers monitored during that period with the following details for each:
- Carrier name
- Carrier DOT number
- Monitoring start date
- Associated Load ID(s)
How to Use SuperProtect
Step 1 — Review the Signal Context
Read the message shown with the signal and identify what type of activity triggered it — FMCSA data, account activity, or loadboard behavior.
Step 2 — Manually Verify the Carrier
SuperProtect signals should always be paired with your own verification steps. Before proceeding with a flagged carrier, we recommend:
- Calling the carrier's FMCSA-listed phone number directly to confirm their identity.
- Verifying the assigned truck and driver match what the carrier provided.
- Confirming the carrier's insurance is active and up to date.
- Contacting the pickup location to verify the carrier is expected and authorized.
Step 3 — Continue Using Your Normal Controls
SuperProtect does not replace your existing operational controls. Continue using your standard processes for reviewing carriers, communicating expectations, and confirming pickup and delivery details.
Do Not Share SuperProtect Alerts with Carriers
SuperProtect alert details — including what triggered a flag or what status a carrier received — should not be shared with carriers. Disclosing this information could tip off bad actors about what behavior is being monitored and help them avoid detection in the future.
If you need to address a concern with a carrier, do so through your normal communication channels without referencing the specific signals or checks that triggered the alert.
What SuperProtect Does Not Do
- It does not block carriers from being selected.
- It does not prevent you from sending offers.
- It does not automatically cancel, modify, or reassign orders.
- It does not guarantee detection of all fraudulent or compromised accounts.
Next Steps
Reach out to our sales team at Sales@superdispatch.com to purchase this add-on. Use the resources below to learn more about carrier trust, security, and fraud prevention.