How to Add Signatures and Use Signature Options in the Driver App – Super Dispatch

Introduction

To mark a load as Picked Up or Delivered in the Super Dispatch Driver App, you finish the inspection by collecting a signature. The signature confirms the inspection and serves as proof of pickup or delivery. When you can't get a signature, you can mark the customer as not available, or deliver the vehicle as Subject to Inspection (STI).

How to Add a Customer Signature

Step 1: Tap Add Customer Signature

On the Pickup Signature or Delivery Signature screen, tap Add Customer Signature.

Driver App Pickup Signature screen with Touchless Signature and Add Customer Signature options above the Mark as Picked Up button

Step 2: Let the Customer Review the Inspection

At the top of the Customer Signature screen, tap Review Inspection so the customer can check the inspection details.

Driver App Customer Signature screen with an arrow pointing to the No pickup damages marked banner and its Review Inspection link, above the Full Name field and signature box

Step 3: Collect the Customer's Signature

Have the customer enter their Full Name and sign in the signature box.

Step 4: Tap Save

Tap Save in the upper-right corner to save the signature.

How to Mark as Customer Not Available

Use this option when you can't get a signature because the customer isn't there, such as a night drop or when no authorized representative is available.

Note: This option only appears if Customer not Available button is turned on in the Driver App settings in Carrier TMS. See How to Turn STI and Customer Not Available On or Off in Carrier TMS below.

Step 1: Tap Mark as Customer Not Available

On the signature screen, tap Mark as Customer Not Available.

Driver App Pickup Signature screen with an arrow pointing to the Mark as Customer Not Available option below Add Customer Signature

Step 2: Confirm Your Selection

If a confirmation message appears, confirm to continue.

Step 3: Check the Customer Not Available Stamp

A red Customer Not Available stamp appears in the Customer Signature section and on the BOL.

Driver App Delivery Signature screen with a red Customer Not Available stamp highlighted in the Customer Signature box

How to Use Subject to Inspection (STI)

Subject to Inspection lets you complete a delivery while giving the customer extra time to inspect the vehicle for damage.

Step 1: Make Sure STI Is Turned On

A dispatcher must turn on STI (Subject To Inspection) button in the Driver App settings in Carrier TMS. See the steps below.

Step 2: Tap Mark as STI During Delivery

On the Delivery Signature screen, tap Mark as STI (Subject to Inspection), below the Customer Signature options.

Driver App Delivery Signature screen with the Mark as STI (Subject to Inspection) option highlighted below Mark as Customer Not Available

Step 3: Finish the Delivery

Tap Mark as Delivered to complete the delivery.

How to Turn STI and Customer Not Available On or Off in Carrier TMS

Step 1: Open Settings

In Carrier TMS, click the profile icon in the lower-left corner.

Select Settings.

Step 2: Select Driver App

In the Settings menu, click Driver App.

Carrier TMS Settings menu with Driver App highlighted between Terminals and Billing

Step 3: Turn the Options On or Off

Under Inspection, check or uncheck Customer not Available button and STI (Subject To Inspection) button. Checked means drivers see the option in the app.

Carrier TMS Driver App settings page showing Fleet Drive Mode at the top, followed by the Inspection settings, including the Customer not Available button and STI (Subject To Inspection) button checkboxes

Step 4: Click Save

Click Save in the upper-right corner to apply your changes.

Next Steps

Before the customer signs, make sure any damage is recorded. Learn how to mark damage during an inspection.

Marking Damage In the Driver App

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